Nightline Toulouse, the new listening service for students in “The Pink City”
Offering a safe space for all students in Toulouse
It was about time for Nightline to set up in Toulouse, one of the largest student cities in France. Although ‘The Pink City’ has the reputation of being the "best student city in France" (according to the latest ranking by “L'Etudiant” on the quality of life), the mental health needs are no less important than in the rest of the country, especially after the difficult year that has just passed. The association is therefore offering a new branch in Toulouse, ready to listen to students who need support.
The helpline is run by locally recruited student volunteers who answer calls and chats at night from 9pm to 2.30am. The service is open to all Toulouse students: whether they are enrolled at TBS, in one of the city's universities or in a BTS, they can now contact Nightline Toulouse. All subjects can be discussed freely: loneliness, study stress, relationship problems, anxiety related to the current health crisis, or simply the latest discovery on Netflix.
Volunteering to help your peers
Volunteers receive training in active listening from other experienced volunteers, allowing them to put aside their judgement, in line with the principles of other helplines in France and around the world. This anonymous and confidential service is non-judgmental and non-directive, and it is free for those who choose to use it.
For those who wish to participate in the adventure, Nightline Toulouse is looking for volunteers to take calls and chats and/or to participate in other projects of the association!
Supporting all students in Toulouse
Dominique Froment, the executive director of the Crous de Toulouse-Occitanie, shared her thoughts on the launch of the new Nightline in Toulouse and the importance of this new partnership:
"I am delighted with this new partnership with Nightline because it allows us to offer students a new, free night-time listening service which completes the existing day-time psychological support that we have been implementing since 2015. The Crous and its teams care about supporting all students, especially by offering them an output to express their difficulties or their unhappiness. Since the beginning of the crisis, we have increased the listening and psychological support (on site, by phone or videocall) with Prism professionals and we have trained student advisers in our student housing to offer peer support. I am certain that the night-time listening service by chat or phone that Nightline offers will allow more people to speak up about their mental health. I am delighted to be able to accommodate their service and would like to thank the students who invest their time daily in this project".
Philippe Raimbault, the president of the Université fédérale Toulouse Midi-Pyrénées, also shared his thoughts on the new launch:
"The services offered by Nightline are completing the services of the Crous and the Simpps of the Université fédérale to better listen to and support the student community throughout the academy, including the 20,000 students who live in the 10 student towns of the academy outside Toulouse. The listening service is an additional means available to students to help them overcome difficulties of all kinds and if necessary, it can also be used to inform them of the medical, psychological and social services that we have implemented with the institutions of the Université fédérale, the Crous and our partners".